Welcome to Vastra Kalaa. We are committed to delivering your favorite unstitched ethnic wear safely and on time. Please read our shipping policy carefully before placing an order.
1. Shipping Coverage
Vastra Kalaa ships unstitched suits and ethnic wear products across India. We work with trusted courier partners to ensure secure and timely delivery.
2. Order Processing Time
- Orders are usually processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales, or high-demand periods, processing times may be slightly longer.
3. Estimated Delivery Time
Delivery timelines may vary depending on your location:
- Metro Cities: 3–7 business day.
- Other Cities & Towns: 5–10 business days.
- Remote Areas: 7–14 business days.
Please note that delivery times are estimates and may be affected by weather conditions, courier delays, or other unforeseen circumstances.
4. Shipping Charges
- Standard shipping charges will be displayed at checkout before payment.
- Free shipping offers, if applicable, will be clearly mentioned on the website during promotional periods.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email, SMS, or WhatsApp message with tracking details. You can use the tracking number to monitor the status of your shipment.
6. Delivery Attempts
Our courier partners will make multiple delivery attempts. If the delivery is unsuccessful due to an incorrect address, unavailable recipient, or other customer-related reasons, additional shipping charges may apply for re-dispatch.
7. Address Accuracy
Customers are responsible for providing accurate shipping information, including:
- Full Name
- Complete Address
- City, State & PIN Code
- Valid Contact Number
Vastra Kalaa will not be responsible for delays or delivery failures caused by incorrect or incomplete address details.
8. Packaging
All unstitched suits and dress materials are carefully packed to protect the fabric quality and ensure they reach you in excellent condition.
9. Damaged or Missing Items
If you receive a damaged package or if any item is missing:
- Contact us within 48 hours of delivery.
- Share your order number along with clear photos or videos of the package and product.
- Our team will review the issue and provide an appropriate resolution.
10. Delays Beyond Our Control
While we strive to deliver orders within the estimated timeframe, Vastra Kalaa is not liable for delays caused by:
- Natural disasters
- Weather disruptions
- Government restrictions
- Strikes or transportation issues
- Courier partner delays
11. Return Shipping Charges
If a customer requests to return an order, the applicable return shipping charges will be borne by the customer.
- Any shipping charges paid at the time of placing the order are non-refundable.
- If a return is approved, the applicable return shipping charges will be deducted from the refundable amount, where applicable.
- The customer will be responsible for the cost of shipping the product back to Vastra Kalaa.
- Shipping charges are non-refundable even if the order was originally delivered with free shipping.
- Refunds will be processed only after the returned product is received and inspected by our team, subject to our Return & Refund Policy.
12. Contact Us
For any shipping-related queries, please contact us:
Vastra Kalaa
Email: hashtagvastrakalaa@gmail.com
Phone: +91-9216976969