Retrun and Refund Policy

Return & Refund Policy

At Vastra Kalaa, we strive to provide high-quality unstitched suits and dress materials to our customers. Please read our Return & Refund Policy carefully before making a purchase. In case of a return, the return shipping charges will be borne by the customer. Any shipping charges paid at the time of placing the order are non-refundable. If the order was delivered with free shipping, the applicable shipping cost may be deducted from the refund amount. Shipping charges will not be refunded for returns due to customer-related reasons.

Return Eligibility

As our products consist of unstitched suits and dress materials, returns are accepted only under the following circumstances:

The product received is damaged or defective.
The wrong product has been delivered.
The product received is incomplete or has missing items.

To be eligible for a return:

The return request must be made within 48 hours of delivery.
The product must be unused, unwashed, unstitched, and in its original condition.
All original tags, packaging, and accessories must be intact.

Non-Returnable Items

Returns will not be accepted for:

Change of mind after purchase.
Color variations due to screen resolution, lighting, or photography.
Minor weaving, printing, or embroidery irregularities that are characteristic of handcrafted or ethnic fabrics.
Products that have been stitched, altered, washed, used, or damaged after delivery.
Sale, clearance, or promotional items unless received in damaged condition.

Return Request Process

To initiate a return:

Contact our customer support team within 48 hours of receiving your order. Provide your order number and clear photos/videos showing the issues.
Our team will review your request and respond within 2–3 business days.
If approved, instructions for the return process will be shared.

Refund Policy

Once the returned product is received and inspected:

Approved refunds will be processed to the original payment method.
Refunds are generally completed within 5–10 business days, depending on your bank or payment provider.
Shipping charges (if any) are non-refundable unless the return is due to an error on our part.

Exchange Policy

We currently offer exchanges only in the following cases:

Incorrect product delivered.
Damaged or defective product received.

Exchange requests are subject to product availability.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

Notify us within 48 hours of delivery.
Share clear images and an unboxing video showing the issue.
Failure to provide supporting evidence may affect the approval of your claim.

Cancellation Policy

Orders can be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
Refunds for approved cancellations will be processed within 5–7 business days.

Important Note

Due to the nature of unstitched ethnic fabrics, slight variations in color, embroidery placement, prints, or fabric texture may occur. These variations are not considered defects and do not qualify for returns or refunds.